If you would like to contact our support team, please contact us via our “Contact” page on our website header; Or click the green chat button in the bottom right corner. One of our friendly staff members will assist you within 24-48 hours.

We support almost all payment methods in the market, including: Credit Card (VISA, MasterCard, American Express, JCB, UnionPay), PayPal and Shop pay, choose the one you find convenient, for details about the respective payment methods, please refer to: Payment Methods

All of our products are located and shipped from within Australia (Regents Park, NSW). For full transparency, our products are not made in Australia and are generally made in China, this ensures you get the good quality and low price products.

Yes, all orders will be shipped with fast and free Shipping via Australia Post Parcel Post & Express Post will offer with pay.

Sometimes orders may be delayed, delays can be due to unforeseen circumstances such as holidays or natural disasters; in these cases, we kindly ask for your patience. If your order is experiencing a normal delay, and you have been provided with a tracking number, please use it to track the progress of your product. If your order does not have a tracking number, feel free to contact us via the Contact Us page or email(aicase@aicaseliving.com), and we will promptly and satisfactorily resolve your issue.

All products displayed on our website are in AUD.

Your order will be processed within 24 hours of ordering, excluding weekends & public holidays. However, usually they are processed on the same day & you can expect a shipping confirmation email within 24 hours of purchase.

Within 30 business days of receiving a product If you don't want this product.

If you would like to initiate a return or refund, please contact us: it is recommended to use our official email address aicase@aicaseliving.com or initiate an in-site chat

For more information, please refer to our Refund Policy